Ruby Speaking(2023)

Ruby Speaking is a British comedy series following Ruby, a well-liked employee at a West Country call centre who prioritizes helping customers over hitting sales targets. Her empathy and genuine care for callers' problems often work against her performance metrics, creating friction with management and colleagues focused on the bottom line. The show draws from creator and star Jayde Adams's own experiences working in call centre environments, blending humor with the everyday frustrations of customer service work. Ruby's struggle between doing right by people and meeting corporate demands forms the heart of this character-driven comedy, offering a fresh take on workplace dynamics and the human cost of customer service culture.